Privacy Policy for MG Companies, LLC DBA RIVO

Last updated: July 10, 2025

1. Introduction

MG Companies, LLC DBA RIVO (“RIVO,” “we,” “us,” or “our”) operates a mobile

wellness service offering recovery and health modalities at your location. This Privacy

Policy explains how we collect, use, disclose, and safeguard your personal information

when you visit rivo.health or book our services.

2. Information We Collect

We collect personal data that you voluntarily provide and data from our service platform:

  • Contact & identity details

  • Name, email address, phone number, mailing address

  • Payment & health information

  • Credit/debit card data, billing address, treatment notes, health conditions

  • Usage & device data

  • IP address, browser type, device identifiers, visit timestamps

3. How We Use Your Data

We process your information to:

  •  Provide and manage bookings, payments, and service delivery

  •  Communicate appointment reminders, updates, and promotional offers (with consent)

  •  Improve our website, services, and customer experience

  •  Comply with legal obligations and resolve disputes

4. Cookies & Tracking Technologies

We primarily collect data via website forms and our MindBody platform. We do not use

persistent cookies. Our third-party service provider may use cookies or similar

technologies for analytics and session management.

5. Third-Party Services

We integrate with the following:

  •  MindBody for scheduling, client records, and payment processing

  •  Payment processors (e.g., Stripe, PayPal) via MindBody

These parties have access only to the data necessary to perform their services and

must follow strict confidentiality standards.

6. Data Sharing & Disclosure

We may share your information:

  •  With service providers to support booking, billing, and communications

  •  When required by law, court order, or governmental request

  •  To protect our rights, safety, or property, or those of others

7. Data Security

We implement administrative, technical, and physical safeguards to protect your

information. However, no method of transmission or storage is completely secure; we

cannot guarantee absolute security.

8. Data Retention

We retain personal data only as long as necessary for:

  • Data Category Retention Period

  • Client contact & identity Duration of our relationship + 3 years

  • Payment records 7 years (per tax and accounting laws)

  • Health & treatment notes

  • Duration of our relationship + 7 years

9. Children’s Privacy

We do not knowingly collect data from minors under 18 without parental or guardian

consent. If you are a parent or guardian and believe we have collected your child’s data,

please contact us to request deletion.

10. International Transfers

Your data is stored and processed in the United States. By using our services, you

consent to the transfer of your information to the U.S., which may have different data

protection laws than your country.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information

Object to or restrict processing

Withdraw consent for marketing communications

To exercise your rights, contact us at info@rivo.health or 858-977-0619.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal

requirements. The “Last updated” date will indicate when the policy was revised. We

encourage you to review it periodically.

13. Contact Information

MG Companies, LLC DBA RIVO

9920 Pacific Heights Blvd Suite 150

San Diego, CA 92121

Email: info@rivo.health

Phone: 858-977-0619